Hanna Andersson Reviews

Attempted online shopping from Australia using Hanna Andersson's 'Borderfree' service. The details promised (ie, delivery ETA at checkout, tracking service) are not provided. After waiting weeks for our delivery, they finally said it was 'undeliverable' (no problems at my end) and had been returned to the US, but that they could not resend it. Items now sold out online in the sizes we wanted, so a very disappointed 5 year old girl. Customer service was slack to say the least. No explanations offered, just 'don't know', 'we can't' and inferred, 'too bad'. For a business that tries to present as a premium offering, it was very poor form. Try Polarn o Pyret instead - their customer service team go above and beyond for us!

What happened to your customer service agent? I called to customer service regarding of missing the package, and she kept asking my apt is safe to deliver. I answered if it would be safe if the carrier delivered to my door not leaving at lobby. Then she sighed and scolded to me " so are you saying it is safe or not!!!?!!!!!" I think this is so wrong.... Is she having bad issue in her personal life? I would not go back to this business to get my kids' clothes or more. Not doing right and deserved for kid business.

The shipping is SOOOO slow every single time I order from here. I probably won’t order from here again.

I called on 4/7/21 in regard to a missing package/incorrect delivery and also reported to fedex. I was told my $100+ refund would appear within 2 weeks. It has been over two weeks and nobody from H.A has reached out to me or refunded my money as promised. As a first-time customer, I find your customer service concerning. I know it isn't your fault that fedex screwed up the delivery but I already spent about 40 minutes on the phone delivery day reporting the issue, speaking with my neighbors and driving up and down my street to look for it, and now I have to spend more time following up because you won't refund as promised.

We have enjoyed the products for our kids but the customer service is very poor. We received some gifts during the Christmas holidays and wanted to exchange the items for other items since we already have the items but they refused to accept a return because it was over 60 days. Also, the nearest store has been closed for most of COVID so we haven’t been able to exchange for other items during the 60 day window. Overall, nice products but horrible customer service!!

I’ve never had to deal with customer service, so I have no opinion in that regard. Also, usually I’m very happy with the quality and fit of the clothes. However, I recently ordered the Slim Sweatshorts in French Terry and I was really disappointed to see that they are not even close to slim fitting. The pictures are not representative of the actual fit of the shorts and I thought that was weird.

If I could give no stars I would. I received pajamas that were defective and I called the company to see if they would send me a replacement or something and they want me to refund and now purchase these at full price when I bought them on sale. I’ve been buying since the summer and I’m just not going to anymore. They were rude and not understanding. I can’t say enough do not buy. Spend your money elsewhere. Please!

Worst customer service experience I've had in some time. I recently received a baby gift from friends after I finally felt comfortable to travel to my hometown after many months in lockdown due to Covid-19. The clothing was too small for my son. HA has closed all of its brick-and-mortar stores, so online returns are the only option.
I called and was told that my gift was purchased on 11/29. I had missed the 60-day window by 2 days. (Meanwhile, they extended returns on all purchases between 11/1 and 11/26 to 90 days, for the holidays.) I politely pleaded with the rep for an exception due to the circumstances: I did not receive the gift for an extended period due to Covid restrictions, I missed the 90-day holiday return window by 3 days (also, isn't 11/29 still 'holiday' shopping time?), and I missed the 60-day window by 2 days because I did not know the exact date of the purchase, nor did I think it polite to ask the gifters.
The rep told me twice that they make no exceptions to the policy. She stated again, "Your gift is non-refundable." I told her I was disappointed and would not be shopping at Hanna Andersson anymore and while I was in mid-sentence she actually hung up on me.
I wasn't able to say it on the phone but I'll say it here: Won't be shopping there in the future! Too many other kids' options with cute clothes, sensible policies and compassionate customer service.

Love my little holiday Dear Dear sweater dress! Is so adorable and the quality is excellent! This company has really great customer service!

I love the quality of HA clothes- but something that really bugs me and that I find deceptive is after I placed an order they asked me to write why I chose each item... I said on one “it looks soft and comfortable” then that showed up as a REVIEW of the item. It was not a review, it was simply the reason I chose that item. That to me is very deceptive. So beware if you are shopping their site- the “reviews” are not accurate.

Placed a large order of Matching family PJ's for 14 people. Received 90% of the order but was missing 8 items. Called and spoke with Hellen in customer service she looked and saw the 3rd box never shipped. Although Thanksgiving was a bit of a bust with matching PJ's we typically use them on Christmas morning as well so I asked if they could send the missing items. I was told no they are out of stock. I had already placed another order and it arrived 10 days later. She then said it would take 6-8 weeks to get a refund and she would let the "team" know. I called back a week later knowing Hellen didn't seem to know what she was doing. I spoke with Jada who was very lovely and seemed to be helpful. She said I should see the money within the next couple weeks. A month later still no refund. Called again for the 3rd time and spoke with Sofie, still waiting on a refund. Sofie confirmed it said I was to be issued a refund for 8 items. Love their products but this was a disaster. We order all the time but have never needed customer service.

Many unhappy customers here. I feel bad for the customers and Hanna Andersson when reading the negative reviews. Shopping should be fun, relaxing, and rewarding. As with anything I do in life, I strive to enjoy the moment or experience.
When Hanna cancels an item I order due to unavailability, I am disappointed but hopeful that I will score a cute purchase with them in the future. I have bought many, many loveable items from them. Oh! But I am no saint. I took off one star because the fabric on some pajamas is too thin to be "Hanna Andersson" quality. The missing star is solely for the quality of clothing.
Online returns take two months to process but I will not deduct star(s); Hanna refunds ALL my money for returns. Lastly, I have never had slow shipping. Even If I did, I wouldn't mind. Expectations influence experience. I don't expect my items fast. Hence, I will have an enjoyable shopping experience even with snail pace shipping.
Shopping with Hanna has given me many precious memories to cherish in this life. Mitch Albom wrote: "Every life has one true love snapshot." Mine is of my daughter in Hanna Christmas jammies. Some of our happiest moments are when she's in her Hannas: when she snuggles close to me in bed, when she hugs me, when the jammies hug her body on crisp mornings as we hurriedly walk to the bathroom, when I put them on her after her nightly showers, when she snuggles against her stuffed animal with a smile because she's warm and happy, and when I snuggle close to her in bed.